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1.引言

1.1此项服务由在英国和威尔士注册的Ping-Logistics Services Limited提供，公司编号为12533320，注册办事处地址为HP4 2AF，位于英国Berkhamsted的Lower Kings Road Claridge Court 2号。您与我们签订的这项服务合同为“ Ping-Logistics”。

1.2在购买任何服务之前，您应该仔细阅读这些条款和条件（“条款”）并接受它们。通过平台使用和/或订购服务即表示您同意受这些条款的约束。如果您不同意或接受任何这些条款，则应避免下任何订单。

1.3在这些术语中，“我们”，“我们的”和“我们”是指Ping-Logistics，我们的子公司，员工，代理商和独立分包商。 “您”和“您的”指使用平台和/或订购服务的任何个人。

1.4您可以致电020 3368 8454与我们的客户服务团队联系，也可以通过HP4 2AF给我们写信给我们，地址为：Ping-Logistics Services Limited，地址为2，Claridge Court，Lower Kings Road，England，HP4 2AF；或发送电子邮件至support @ Ping-Logistics。 com或通过您在平台中的订单与我们聊天。

1.5如果我们需要与您联系，我们将通过电话，您的预订请求表上提供的电子邮件地址，我们的即时消息或短信形式与您联系。

2.服务

2.1如果适用，Ping-Logistics将为您提供多种价格选择，这些价格选择应反映您在完成订单时提供的信息。价格选项将根据请求时间和所需的完成日期而有所不同。

2.2 Ping-Logistics将在需要服务之日之前48小时接受修改。但是，您可能会因此类更改而产生额外费用。如果在到达您提供的地址后，由于提供的信息不正确而导致我们无法进入该场所，并且您无法通过电话与您联系（使用您在订单上提供的电话号码），我们有权自行决定停止提供服务和/或取消服务（如果在等待时间内无法访问您并获得访问权限）。在这种情况下，您无权获得退款，并且尚未支付的因Ping Logistics for Services导致的任何款项将立即到期并应付款。

2.3对于在我们能够容纳这些更改的服务要求之日前不到48小时进行的任何更改，您将产生额外费用。

2.4如果所需的服务与订单中的服务存在重大差异，我们有权终止合同。

2.5您的报价中不包括应付给任何政府机构的费用或税款（如果将货物移至国外），关税或港口仓储费。 Ping-Logistics不承担此类费用。

2.6如果您尚未按照这些条款支付的任何额外费用，您应自提供服务之日起2天之内支付。

2.7如果您有任何疑问或希望讨论本条款提及的任何其他费用，请联系我们的客户服务团队。

2.8 Ping-Logistics将在需要服务之日前48小时接受修改。您可能需要支付额外费用。

2.9如果Ping-Logistics团队抵达后所需的服务和随后预订的服务有所不同，则需要支付额外的费用。

3.如果PING物流不接受您的订单

如果Ping-Logistics无法提供服务，或决定不接受您的订单，我们将尽快通过电子邮件或电话通知您。 Ping-Logistics将尽其合理的努力尝试寻找另一个合作伙伴来代表您进行服务。 Ping-Logistics会酌情接受您的预订请求。

4.您的工作号码

确认订单后，Ping-Logistics将分配并通知您分配给您的预订的职位编号。与Ping-Logistics联系时请参考该号码。

5.服务和我们与您的合同

您的预订。

如上所述，Ping-Logistics将根据您在预订申请表中通知的要求为您提供价格选择。您在预订请求表上提供的信息用于生成价格选项，对预订请求表上提供的信息的任何更改都可能随后更改价格。接受最适合您需求的特定价格选择并向Ping-Logistics提供您的付款明细会在您与Ping-Logistics之间建立合同，并授权我们确认您已接受该价格选择，并且我们将为您提供服务以约定的价格。

5.1服务

5.1.1我们的团队将在您订单中约定的日期或您通知我们和Ping-Logistics确认其接受此更改的任何后续日期和时间到达您提供的地址。请注意，对提供服务的日期和时间的任何提议的更改都可能导致价格的改变，在进行服务之前，价格会通知您。

5.1.2如果订购了房间包装服务，并要求将其存储或转移到其他英国地址，我们将包装您房间中的所有物品，但不属于该物业的物品或与您讨论并同意的物品。除非您另行同意，否则将丢弃任何橱柜冰箱中的所有易腐物品。您有责任共享公共空间，以提供有关属于您的物品的准确描述和信息。如果描述和说明不正确，我们将不承担任何责任。我们将以包装或准备运输时的状态运送您的仓储货物。如果我们未能遵守本条款，请参阅第8条，以获取有关损失或损害赔偿责任的信息。如果您（采取合理的措施）认为对商品的损坏是由于使用造成的，则在完成服务后的7天内需要书面通知，包括有关损坏和价值损失的真实证据。在此时间范围之外，Ping-Logistics不承担任何责任。

5.1.3如果订购了随客房运输的客房包装服务，我们会将您认为是可运输的所有物品包装在您的客房内，而不是禁止或限制航空运输。除非您另行通知我们如何处理这些物品，否则所有易腐烂，受限制或禁止的物品都将被丢弃。您有责任共享公共空间，以提供有关属于您的物品的准确描述和信息。如果描述和说明不正确，或者如果您没有在完成工作前书面形式确认给我们提供任何具体说明，则我们不负责处理易腐，受限或易腐物品。我们将征求您的批准，以便在您指定的地址将您的物品运送给您，然后您对物品的责任将转移到处理该运送的国际快递公司。 Ping-Logistics对任何损坏，损失或延迟概不负责，您将需要根据其条款与条件直接与快递公司联系。

5.1.5除非另有说明，否则价格选项应包括搬迁费用，人事费用和燃料。请查看网站和/或联系我们的客户服务团队，以获取其他服务的详细信息以及Ping-Logistics可以提供的任何其他服务的价格。

5.1.6我们的包装服务将包括所有包装材料，以充分包装您的物品以供运输。在工作结束时，我们将通过电子邮件向您提供总包装箱和散装物品的摘要，以及在打包所有物品之前和之后的一些房间照片。我们有时也会出于内部目的录制实时视频，该视频将通过可穿戴式摄像机记录在我们团队中的一名成员上。

5.1.6我们的运输服务将由我们通过报价系统提供，您可以批准报价或拒绝我们提供的报价和服务。然后，如果您希望我们在您进行其他安排时暂时暂挂您的物品，我们可以以我们的客户支持团队可以提供的当前暂存率提供此项服务。

6.不提供服务PING物流

6.1 Ping-Logistics不会采取任何行动使我们的团队陷入危险。例如，Ping-Logistics合作伙伴将不会进入任何场所，除非已正确照明，铺设地板并提供安全通道。

6.2为了遵守许可证和保险，除非在您的订单被接受之前Ping-Logistics书面同意，否则我们不会运输动物或人。

6.3如果他们没有必要的资格，我们不会同意做任何事情。

6.4我们将不会运输非法，被盗或危险的货物。我们认为，这包括对我们的车辆和/或员工构成潜在危险的货物，任何其他需要专业知识或设备运输的资产或货物。如果他们在不知情的情况下运输任何此类货物，我们有权利销毁，处置并向您收取额外费用。 Ping-Logistics应在需要时向有关当局报告此类货物。

6.5如果您拥有所有必需的文件，我们将仅运输需要特殊许可证或政府许可的货物。平物流需要事先警告和书面同意才能运输此类货物。未经Ping-Logistics或合作伙伴事先书面同意和/或没有，Ping-Logistics或合作伙伴运输此类货物而遭受的任何损失，Ping-Logistics将不承担任何责任。知识。您将全额赔偿Ping-Logistics对我们或我们的合作伙伴提出的任何费用，支出，损失或罚款。 Ping-Logistics或其合作伙伴可以根据我们/合作伙伴的全权酌情决定权销毁或处置此类商品，您将为此承担责任。

6.7除非在订购之前或之时以书面形式事先同意或在Ping-Logistics书面同意之后，否则我们不会拆卸或组装任何家具。

6.8我们不会断开，重新连接，拆卸或重新组装电器，固定装置，配件或设备；除非事先在订购之前或之时以书面形式同意，否则Ping-Logistics以书面形式随后同意。

6.9为避免疑问，我们没有义务每天提供超过9个小时的服务。如果他们选择这样做，并由我们决定是否服从我们的员工的安全和福祉，并确保他们仅根据任何适用的法律提供服务，则由我们自行决定。

7.附加服务

7.1我们的视讯通话服务视供应情况而定，每30分钟收费一次。我们将确认预计的通话时间，您有责任确保自己有空并且您提供了正确的联系电话。

7.2我们可能提供其他服务（必须通过Ping-Logistics进行预订），包括但不限于；包装，拆卸和重新组装货物，存储，车辆的封闭运输和钢琴调音。如果您需要其他服务，则必须按照这些条款（如第3条所述）进行预订。

7.3在我们提供临时存储设施的地方，您必须至少提前72小时通知您，以要求您或您的指定公司可以收集您的物品。您需要先与我们的客户服务团队达成协议，以收集您要收集的物品。

7.4有关更多详细信息和预订其他服务，请访问我们的Ping-Logistics网站或与我们的客户服务团队联系，电话020 33688454。如果您决定预订此类其他服务，则将受本条款的约束。

8.客户义务

8.1签订合同，您必须遵守以下义务。如果您不遵守这些义务，Ping-Logistics对您承担的任何损失不承担任何责任。

8.2您必须保证所有已运输的货物均属于您，并且如果任何人对货物具有合法权益，则您有权运输。

8.3您必须向Ping-Logistics提供您当前的电话号码和电子邮件地址。如果这些联系方式发生变化，您必须立即让我们知道。必须提供正确和准确的收货地址和送货地址。

8.4在英国境内完成包装或交付后，我们将通过电子邮件向您提供一份工作表，其中列出了已收集，运输和交付的货物。通过订购时提供给您的特定职位编号来识别。

8.5如果要将物品运送到海外，则必须提供收件人的完整运送地址详细信息，包括联系人姓名和当地联系电话。

8.6您有责任在订购时向我们提供建议，以了解关于您财产中的易腐物品的任何特定说明或要求，或者您希望我们如何处理处于危险状态的任何受限制或禁止物品的特定说明。您的财产，但无法国际运输。

8.7您有责任提供准确的联系电话号码，并可以使用视频通话系统（例如Whats App，Zoom）。我们将确认预计的通话时间，您有责任确保自己有空，并在此时可以给我们任何明确的指示。

8.8所有付款必须按照本协议进行，并且所有逾期付款将产生每日利息，其计算金额比巴克莱银行基准利率高出3％。

9.取消和推迟

9.1消费者法定取消权。

2013年《消费者合同（信息，取消和附加费用）条例》不适用于规定在特定日期或期限内执行货物运输的服务合同。

9.2客户推迟和取消。

如果您希望推迟或取消合同，请尽快以书面形式通知我们。如果您通过电话取消，我们将通过电子邮件向您确认取消。所有延迟和取消费用如下：

9.2.1如果预订了家庭服务，并且Ping-Logistics在提供服务之日至少48小时之前收到书面或电话通知，则不收取任何费用。如果您在预订服务时全额付款，则有权全额退款。

9.2.2如果预订了一项家政服务，并且Ping-Logistics在应提供该服务之日前少于48小时但不少于24小时以书面或电话方式收到通知，则您将承担以下费用：价格的50％。如果您在预订服务时全额付款，则有权获得价格的50％的退款。

9.2.3如果取消或推迟了紧急预订，恕不退款。如果您推迟或取消服务，并且由于第12条的规定，而欠Ping-Logistics额外的款项，这些款项将立即到期。如果您推迟或取消服务，并且对向Ping-Logistics支付的款项，待处理的费用或与服务有关的问题有争议，则必须尽快通知我们，且服务不得迟于7天之内通过联系我们的客户服务团队获得。

9.3通过平物流取消

9.3.1如果您违反本合同的任何条款，则Ping-Logistics有权终止合同。

9.3.2如果由于自身原因或由于我们无法控制的原因而无法执行订购后约定的服务（或者我们无法找到合适的合作伙伴来承担服务），则Ping-Logistics会尽快通过电子邮件或电话通知您。

9.3.3如果您下订单，Ping-Logistics应尽其合理努力来确认您的订单。如果Ping-Logistics无法这样做，则我们没有违反合同，但您有权获得全额退款。

9.4退款：

9.4.1如果Ping-Logistics或其合作伙伴根据条款13.3（a）取消合同，则您无权获得退款。如果Ping-Logistics或其合作伙伴根据条款9.3.2或9.3.3取消了合同，则您有权获得全额退款。

如果您按照第9.3.1或9.3.2条的规定取消了合同，应退还给您的任何款项将在我们的客户服务团队收到书面退款请求后的三到五个工作日内转帐。 Ping-Logistics要求在通过电子邮件向我们提交请求后的五天内确认您的银行帐户详细信息。必须在发送您要取消合同的通知之日起七天后提交请求。

10.损失或损坏的责任

10.1 Ping-Logistics对您因合同造成的任何商品或房屋的任何损失或损坏或您遭受的任何其他损失不承担任何责任。

10.2除非事先以书面形式达成协议，否则我们对所有由于其疏忽或违反合同而造成的货物损失或损坏的索赔的责任是固定的，每件物品的赔偿金额为40英镑，为避免疑义，赔偿总额不超过£10,000（所有物品合计一万英镑）。如果在提供服务期间我们运输的所有货物被盗或被大火烧毁，则合作伙伴对您所有货物的责任最高限额为10,000英镑。您有责任向Ping-Logistics提供丢失或损坏的货物价值的证据，以及造成损坏的原因的证据。为免生疑问，本条规定的责任总额为10,000英镑。

10.3如果在您提供令人满意的证据表明损坏是由我们的团队而不是您或第三方造成的情况下，我们对您的房屋造成的损害负责。我们对您的责任如下：

如果我们由于疏忽或违反合同而损坏了合同规定运输的货物以外的房屋或财产，则它们仅负责维修受损区域。该责任符合第10.4条的限制。

如果您忽略Ping-Logistics或合作伙伴有关服务的建议，我们对任何场所或商品造成的任何损害概不负责。

如果在收集，运输或交付时对房屋或您的货物造成任何损坏，则必须在完成服务后七天内通过电子邮件或电话通知我们。除非法律允许，否则Ping-Logistics不在此时间范围内承担责任。

10.4 Ping-Logistics及其合作伙伴均不承担以下责任：

因您的行为和/或违反本条款而造成的损害；

易腐物品，包括但不限于食物和饮料；

由飞蛾或害虫或任何其他侵扰引起的损害；

火灾造成的损坏；

对您或第三方包装和/或拆包的任何家具造成的损坏；

正常磨损；

根据我们的建议装载和/或卸载的货物；

非我们造成的任何商品或房屋损坏；

您或第三方在我们的车辆上或其他地方包装，装卸货物时造成的货物或房屋损坏；

除非事先约定并在预订时进行适当组织，否则Ping-Logistics不会运输动植物。 Ping-Logistics对于在我们不知情的情况下运输的动植物造成的伤害不承担责任；

损坏您的电气产品（除非您可以提供证据证明此类损坏是我们的疏忽造成的）；

如果您的任何商品已经损坏或存在固有缺陷，则会造成损失；

如果您的任何商品容易损坏，则包括但不限于破损，内部损坏，泄漏，故障，损坏；

损害任何收藏品或文件，包括但不限于邮票，硬币，宝石，股份凭证，财产契约；

个人物品，包括但不限于珠宝，手袋，衣服和帽子，除非包装正确并包含在综合清单中；

如果您是私人客户，则业务损失；

货物交付给您或您的代表后发生的损失或损坏；

非我们或我们的合作伙伴，员工，分包商或代理商造成的损失或损害；

无法合理预见的损失；

我们或我们的合作伙伴根据条款13.9和条款15对您的商品造成的损坏。

10.5在英国境外过境。

如果您需要英国境外的服务，除了第10.1至10.4条（含）中的责任条款外，Ping-Logistics均不对任何海关当局或任何其他政府没收，没收，移走或损坏的任何货物承担责任。代理，除非此类损坏，没收，扣押或移走是由于我们的合作伙伴的疏忽或违反合同而造成的。

10.6我们无法控制的事件。

如果发生以下任何情况，Ping-Logistics不承担任何损坏或损失的责任：-

上帝的作为，包括但不限于洪水，干旱，地震或其他自然灾害；

流行或大流行；

战争行为，威胁或为战争做准备，骚乱，核或化学遏制，政府或公共机构改变法律或采取的行动，建筑物倒塌，火灾，爆炸或事故以及任何劳资纠纷或贸易纠纷，都采取了工业行动或停工；

延误运输；政府封锁或限制行动；

可以合理地认为超出我们控制范围的任何事件。

10.7我们和我们的合作伙伴均不会排除因我们或合作伙伴的过失，欺诈性虚假陈述或责任而造成的死亡或人身伤害的责任，而根据英格兰和威尔士法律，这些责任可能不受限制或排除。

10.8除提供服务的合作伙伴外，我们的任何员工或分包商均不对合同项下的任何损失，损坏，错误交付，错误或遗漏承担独立责任。

11.延误运输

11.1如果运输延误或Ping-Logistics的合作伙伴因非我们疏忽或违反合同的原因无法交付您的货物，则可以将其存储。 Ping-Logistics可自行决定对任何存储重新交付成本或持有费用负责。

Ping-Logistics将根据我们拥有的信息为您提供估计的收集和交付时间。时间可能会因我们无法控制的事件而有所不同。我们对您因此造成的任何损失不承担任何责任。

12.保险与赔偿

价格中包含12.1基本赔偿金，其中包括：-

最高赔偿限额为10,000英镑，包括火灾和＆完全盗窃（完全盗窃是指我们运输的所有商品的盗窃行为）；

每件物品最高限额£40

12.2您不得采取或不采取任何行动或不允许发生任何可能导致保险人不支付基本赔偿范围内的任何索赔的行为

12.3如果您有权并在一定范围内根据其他任何保险政策提出索赔，Ping-Logistics，其合作伙伴和保险人对基本赔偿范围或综合保险范围内的任何索赔概不负责。引起这种索赔的事项或情况。

13.我们拥有和检查商品的权利

13.1合作伙伴有权保留您的货物（留置权），直到支付了合同项下的所有款项，包括适用的利息，其中包括我们为仓储和法律费用产生的费用。

13.2如果您在90天内未全额支付您欠Ping-Logistics的款项，我们将有权出售货物或以我们认为合理的方式处理这些货物，并将任何收益用于我们产生的费用和您欠的款项我们。

13.3您同意Ping-Logistics或代表Ping-Logistics采取行动的任何承包商可以在不通知您打开任何储物箱的情况下随时检查货物：

13.3.1。如果Ping-Logistics合理地认为其中可能包含禁止的任何物品；

13.3.2如果警察，消防部门，地方当局或法院命令要求Ping-Logistics这样做；

13.3.3如有任何争议，Ping-Logistics可以调查货物的所有权；

13.3.4 Ping-Logistics认为有必要在紧急情况下（包括但不限于怀疑有危险物质或身份不明的物品）或防止人员受伤或财产损失的情况；

13.3.5。如果您使用的重量过重或使用了不合适的包装材料，Ping-Logistics认为有必要；和

13.3.6如果Ping-Logistics合理地认为货物已在存储容器中变得不安全，并且在这种情况下，Ping-Logistics可以重新包装存储容器。

14.数据

14.1 Ping-Logistics可能会使用您提供给我们的详细信息来提供服务，处理您对此类服务的付款以及提供有关我们服务的信息。我们将随时确保不时遵守所有英国数据保护法律和法规。未经您/您的同意，我们不会与第三方处理您的信息。该平台由我们的技术合作伙伴Blackbell Inc.（公司服务公司）（位于美国19808，威尔明顿，251 Little Falls Drive，DE 19808）运营，我们将根据其隐私权政策运营网站并使用您的数据，该隐私权政策可用于查看www。 blackbell.com

15.一般事项

15.1 Ping-Logistics保留不时通知您而更改这些条款的权利。继续使用和访问该网站，即表示您同意接受所做的任何更改。您有责任不时查看这些条款以验证此类变化。

15.2 Ping-Logistics可以雇用分包商进行服务的任何部分。

15.3公认的是，Ping-Logistics对违反合同或任何其他性能上的失误或缺陷不承担任何责任，但Ping-Logistics的员工或您或您的代理商，员工或与您有关联的其他人所执行的行为除外。

15.4如果本条款中的任何条款或规定因任何原因被任何具有管辖权的法院裁定为无效，非法或不可执行，则该条款应被割断，其余条款应继续完全有效。

15.5这些条款（以及平台上详述的描述和规格）构成双方之间的全部协议。

15.6您或Ping-Logistics在行使任何权利或补救措施方面的任何延迟，作为或遗漏均不会被视为对该权利或任何其他权利或补救措施的放弃。

15.7您与Ping-Logistics之间在接受订单时形成的合同，任何第三方都无法根据1999年合同（第三方权利）法或其他条款强制执行。

15.7这些条款和我们的合同受英格兰和威尔士法律管辖。争议将提交给英格兰和威尔士法院的专属管辖权。

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